10 Reasons Our ForkLift Truck Services Are The Best in the Material Handling Business

We recently put out heads together to come up with the 10 main reasons we’re proud of our forklift repair and maintenance services—and why they get such great reviews from our long-time customers. Here they are (drumroll, please!): 

1) Forklift Service quality

Because we’re laser-focused on helping our customers achieve their business goals, we make sure they are all assigned a strategic team of highly experienced customer service representatives and factory trained technicians who manage every aspect of their day-to-day and long-term forklift repair, parts and service needs. All our Certified Forklift Technicians complete a 40-hour training program and are periodically recertified to make sure they have the latest skills and technical knowledge.

2) Service speed

We fully understand when a customer’s forklift truck needs service, they need it done right and they need service now. That’s why we guarantee a minimum 4-hour response time— or sooner depending on where our service technicians are at that time. For maximum efficiency and timely service response, our technicians take full advantage of Nextel and GPS tracking systems. And we also offer 24/7 access to a wide range of emergency services: if any one of your forklift trucks or other material handling equipment goes down, you will receive a call from a technician within 30 minutes!

3) Asset Protection Program

All Raymond forklifts we sell come with a wide range of service and maintenance options —from a standard 1-year fork-to-bumper warranty, to Comprehensive Service at a fixed monthly cost, to Optimal Service customized for your fleet with state-of-the-art optimization and analysis tools. All our Komatsu forklift trucks include equally comprehensive warranties and a variety of long-term, money-saving service options. Our goal is to ensure that every forklift we sell keeps running smoothly over the long-haul, for each and every customer!

4) State-of-the-art forklift truck rebuild shops

Our rebuild shops perform over 400 client and used rebuilds each year, putting new life into used equipment at a significant cost savings compared to buying new. We provide everything from simple repairs to complete forklift rebuilds – all with the timely and professional service that meets or exceed customer needs.

5) High-quality forklift parts

To make sure your forklift trucks stay up and running, Andersen Material Handling offers an array of precision-engineered and OEM parts for your Raymond, Komatsu, JLG and mixed fleet needs. Need parts from other forklift manufacturers? Through DuraSource, we offer a wide variety of other brand parts manufactured with top-quality materials to stringent OEM standards and specifications; milled, molded, or assembled using best-in-class machining, injection, or assembly technology; and warranted for one full year from the date of original sale (or as indicated).

6) Parts inventory size

We know how important it is for you to get the forklift parts you need when you need them. That’s why we have access to more than $3 million dollars worth of forklift part inventory and more than 300,000 part numbers for more than 2,500 different forklift models. Bottom line? We carry more parts to fit top lift truck makes than any other parts supplier.

7) Fast delivery

Our easy-to-use online ordering forms, 90%-plus same day parts fill rate and 99%-plus shipping accuracy means unequaled service and significantly reduced downtime cost for all our customers.

8) Competitive prices and special offers

We offer competitive pricing on all forklift parts, plus specials on many highly desirable parts such as the new compound industrial tire, “Smoothy,” from Stellana.

9) Highly trained forklift truck specialists

Our forklift parts specialists are dedicated to getting you just the Raymond, Komatsu or any major brand part you need just as fast as they can. We also have highly-qualified service technicians at each location to install parts for you quickly, cost-effectively, expertly.

10) Two parts management options

To help you maximize your productivity, minimize your costs and provide you with just the right solution for your facility, operational and fleet needs, we offer two different parts programs:

  • With our Managed Parts Program, we oversee all your parts needs, including your inventory–adjusted for your changing business needs—and automatically restocking when your supplies run low.
  • If you have Raymond, Komatsu or mixed truck fleets, our Consignment Parts Program is all you’ll need. You’ll pay for parts you’ve already stocked only when you use them. You can also ask us to track your inventory and automatically order for you when any stock runs low. And we can design a custom parts sourcing and fulfillment plan around your business, saving you time and money.

For more information about our forklift repair and maintenance services, please contact us today. Be sure to ask about our parts specials!