CustomCare: Partnering for Success

Andersen Material Handling is committed to providing our customers with industry-leading customer service before, during and after the purchase. We are proud of our longstanding reputation for taking care of customer needs quickly, effectively and economically with our CustomCare philosophy. The CustomCare approach is a total commitment to understanding your business — then delivering a comprehensive package of custom solutions and personalized service that will help drive down costs and run your operations better, smarter and faster.

Certified technicians. Our service department employees are some of the most highly trained, focused and certified technicians in the industry. Each of our certified techs completes a 40-hour training requirement and a mandatory periodic recertification of forklift repair and forklift service. We are capable of performing any repair or service needed to improve the productivity and profit of our customers.

Service. Our forklift repair specialists understand that uptime and productivity affects the success of your business. Because our focus is helping achieve your goals, we are available for emergency service 24 hours a day and if your material handling equipment malfunctions, you will receive a call from a technician within 30 minutes. Our four-point plan guarantees more uptime for your material handling equipment.

Parts department. Andersen Material Handling has an extensive stock of quality forklift parts for all makes and models. No matter what brand of forklift truck you own or which part you need, we can supply it. Our knowledgeable staff is dedicated to providing you with the parts you need with optimal customer service and fast delivery.

For more information about partnering with Andersen Material Handling and how we can meet your goals for increased productivity, efficiency and operational cost reduction, contact us today.